Terms of Service
Effective date: August 16th, 2026
Last updated: August 16th, 2026
These Terms of Service (“Terms”) govern your use of bridgecreativeagency.com (the “Website”) and any branding, graphic design, website design, website development, consulting, maintenance, or related services provided by Bridge Creative Agency LLC., doing business as Bridge Creative Agency (“we,” “us,” or “our”).
By using the Website, purchasing a service, signing a proposal, or otherwise engaging us, you agree to these Terms. If you do not agree, please do not use the Website or purchase our services.
1. Our Services
We provide creative and professional services that may include:
Brand strategy and consulting
Logo and visual identity design
Graphic design
Website strategy, design, and development
Website templates and other digital products
Copywriting or content support
Website maintenance and technical support
Other services described in a proposal, statement of work, invoice, or service agreement
The specific deliverables, schedule, price, revision limits, and responsibilities for a project will be described in the applicable proposal, statement of work, invoice, or written agreement (“Project Agreement”).
If a Project Agreement conflicts with these Terms, the Project Agreement will control for that project.
2. Eligibility and Authority
You must be at least 18 years old and legally able to enter into a binding agreement to purchase our services.
If you engage us on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.
3. Proposals and Project Scope
A proposal is valid for 30 days unless it states otherwise. Work outside the agreed project scope—including additional concepts, pages, features, revisions, meetings, or integrations—may require a change order and additional fees.
We will notify you when a request appears to fall outside the agreed scope. We are not required to begin additional work until the price, schedule, and updated scope have been approved in writing.
Estimates are based on the information available when they are prepared. Material changes to the project may affect its price or delivery date.
4. Payments
The payment schedule for each project will be stated in the applicable Project Agreement or invoice. Unless otherwise stated:
A non-refundable deposit of 20% is required to reserve your project and begin work.
Remaining payments are due according to the agreed project milestones.
Invoices must be paid within 5 calendar days.
Final files, ownership rights, website transfer, or launch may be withheld until all outstanding amounts are paid.
Overdue balances may accrue a late fee of 5%, to the extent permitted by law.
You are responsible for applicable sales, use, value-added, or similar taxes, excluding taxes based on our income.
If payment is overdue, we may pause work and adjust the project schedule. We are not responsible for delays caused by a payment suspension.
5. Cancellations, Rescheduling, and Refunds
Because we reserve time and may begin strategy, research, or creative work before presenting deliverables, deposits and payments for completed work are non-refundable except where required by law.
If you cancel a project, you must pay for all work completed and expenses incurred through the cancellation date. If the amount paid is less than the value of the work completed, we may issue a final invoice for the difference.
Requests to reschedule must be made at least 7 days in advance. Rescheduling is subject to availability and may require a rescheduling fee.
Digital products, templates, downloads, and immediately accessible materials are non-refundable after access or delivery, except where required by law.
6. Client Responsibilities
You agree to:
Provide accurate information, content, files, credentials, approvals, and feedback when requested.
Designate one person with authority to provide consolidated feedback and approvals.
Review deliverables carefully, including spelling, pricing, contact details, links, and legal statements.
Obtain permission to use every logo, photograph, font, video, written passage, trademark, or other material you supply.
Maintain secure backups and protect all login credentials.
Comply with applicable laws and platform requirements.
You represent that materials you provide do not infringe another party’s intellectual-property, privacy, publicity, or other rights.
You agree to reimburse us for reasonable losses, claims, or expenses arising from materials you provide or instructions you direct us to follow, to the extent permitted by law.
7. Feedback, Revisions, and Approvals
The number and type of included revisions will be specified in the Project Agreement. A revision refines an existing direction; it does not include a new concept, major strategic change, or substantially different scope.
Feedback must be clear, consolidated, and submitted within the time listed on the contract. Conflicting or piecemeal feedback may require additional time and fees.
An approval given by email, project-management software, electronic signature, or another agreed written method is binding. Work requested after approval may be treated as additional work.
8. Project Delays and Inactivity
Project schedules depend on timely client participation. If content, feedback, approval, access, or payment is late, deadlines may be extended.
If we do not receive a required response for 3 consecutive days, we may place the project on hold. Restarting the project will depend on our availability and may require a reactivation fee.
A project inactive for more than 7 days may be closed. Amounts previously paid will not be refunded, and unfinished work may require a new agreement and schedule.
9. Intellectual Property
Client materials
You retain ownership of materials you provide to us. You grant us a limited license to use, reproduce, modify, and display those materials as necessary to complete the project.
Final deliverables
After we receive full payment, you will receive the ownership or usage rights expressly described in the Project Agreement.
Unless the Project Agreement states otherwise, we assign to you our rights in the approved, custom final deliverables created specifically for your project, excluding our retained materials and third-party materials.
Copyright generally begins with the creator, and transferring ownership should be handled expressly in writing rather than assumed. The U.S. Copyright Office also explains that independent-contractor work is not automatically “work made for hire” in every situation. U.S. Copyright Office guidance
Retained materials
We retain ownership of:
Rejected or unused concepts
Preliminary files, sketches, and working files
Processes, methods, systems, and know-how
Reusable layouts, code, tools, components, and frameworks
Fonts, stock assets, plugins, software, and third-party materials
Materials identified as licensed rather than assigned
Where retained materials are included in a final deliverable, we grant you a non-exclusive license to use them as part of that deliverable for the purposes described in the Project Agreement.
Third-party materials
Third-party assets remain subject to their original licenses. You are responsible for ongoing subscriptions, renewals, usage limits, and compliance after project completion unless agreed otherwise.
10. Portfolio and Promotional Use
Unless you request confidentiality in writing before the project begins, you grant us permission to display the completed work, your business name, and a general project description in our portfolio, social media, awards submissions, presentations, and promotional materials.
We will not disclose confidential business information merely because we have portfolio rights.
Any testimonial we publish may be edited for length or clarity without materially changing its meaning. Testimonials must reflect genuine experiences, and any material relationship or incentive must be disclosed where required. FTC endorsement and review guidance
11. Websites, Hosting, and Third-Party Services
Website projects may rely on services we do not control, such as hosting providers, domain registrars, content-management systems, payment processors, plugins, fonts, analytics platforms, or social networks.
We do not guarantee that third-party services will remain available, compatible, secure, or unchanged. Their fees and terms are your responsibility unless the Project Agreement states otherwise.
After a website is transferred or launched, you are responsible for:
Renewing domains, hosting, licenses, and subscriptions
Maintaining backups and security
Installing updates
Monitoring forms, integrations, and transactions
Reviewing and updating your content and legal policies
Ongoing maintenance is included only when expressly stated in a separate plan or agreement.
12. Accessibility, Privacy, and Legal Compliance
We may implement accessibility, privacy, cookie, or security features described in the Project Agreement, but we do not provide legal advice or guarantee compliance with every law, regulation, or industry standard.
You are responsible for determining which laws apply to your organization and for obtaining appropriate legal guidance, policies, notices, consents, and disclosures.
You are also responsible for the accuracy and legality of claims made through your website, branding, advertising, offers, products, and services.
Our handling of personal information collected through this Website is described in our separate Privacy Policy here.
13. No Guarantee of Business Results
Creative and technical services involve professional judgment, subjective preferences, market conditions, and factors outside our control.
We do not guarantee specific revenue, traffic, search-engine rankings, conversion rates, audience growth, awards, publicity, or other business results.
14. Website Use
You may use this Website only for lawful purposes. You may not:
Attempt to gain unauthorized access to the Website or related systems
Introduce malware or harmful code
Interfere with the Website’s operation or security
Scrape or copy substantial portions of the Website without permission
Impersonate another person or submit false information
Use our content, designs, or materials in violation of intellectual-property law
We may restrict or terminate access when we reasonably believe these Terms have been violated.
15. Disclaimer of Warranties
To the fullest extent permitted by law, the Website and our services are provided “as is” and “as available.” We disclaim implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee that the Website or any deliverable will be uninterrupted, error-free, completely secure, or compatible with every future device, browser, platform, or third-party service.
Nothing in these Terms excludes a warranty or consumer right that cannot lawfully be excluded.
16. Limitation of Liability
To the fullest extent permitted by law, Bridge Creative Agency LLC. will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost revenue, lost data, or business interruption.
Our total liability arising from a particular project or service will not exceed the amount you paid us for that project or service during the twelve months preceding the event giving rise to the claim.
These limitations do not apply where liability cannot legally be limited or excluded.
17. Confidentiality
Each party agrees to use reasonable care to protect non-public information identified as confidential or that a reasonable person would understand to be confidential.
Confidential information does not include information that:
Becomes public without a breach of these Terms
Was already lawfully known to the receiving party
Is independently developed without using confidential information
Is lawfully received from another source
Must be disclosed by law or valid legal process
18. Termination
Either party may terminate a project as permitted by the Project Agreement.
We may immediately suspend or terminate services for nonpayment, abusive or unlawful conduct, infringement, security concerns, or a material breach that is not corrected after reasonable notice.
Upon termination, you must pay all amounts owed for completed work, reserved time where permitted, approved expenses, and non-cancellable commitments.
Provisions concerning payments, ownership, confidentiality, disclaimers, liability, disputes, and other provisions that logically should survive will remain effective after termination.
19. Governing Law and Disputes
These Terms are governed by the laws of Georgia, USA, without regard to conflict-of-law principles.
Before filing a formal claim, each party agrees to provide written notice and attempt in good faith to resolve the dispute for at least 30 days.
Any unresolved dispute will be brought exclusively in the state or federal courts located in Gwinnett, GA, and each party consents to their jurisdiction and venue.
20. Changes to These Terms
We may update these Terms periodically. Changes will be posted on this page with a revised “Last updated” date.
Changes will apply prospectively unless applicable law permits otherwise. Terms governing an active project will not be materially changed without notice where the parties have already signed a separate Project Agreement.
21. Severability and Waiver
If any provision is found unenforceable, it will be modified only as much as necessary or severed, and the remaining provisions will remain effective.
Failure to enforce a provision is not a waiver of the right to enforce it later.
22. Entire Agreement
These Terms, together with the applicable Project Agreement, Privacy Policy, and any incorporated policies, constitute the entire agreement concerning their subject matter and replace prior discussions or communications about that subject matter.
Electronic signatures and approvals may be treated as originals to the extent permitted by law.
23. Contact Us
Questions about these Terms may be sent to:
Bridge Creative Agency LLC.
1630 Hampton Hollow Drive
Lawrenceville, GA 30043
USA
noelle@bridgecreativeagency.com